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Shb Survey
Participants will receive an original Sky Hop Bus Kyoto hand warmer!
Bus user questionnaire
Q1. Please tell us your gender
*
Male
Female
Others
Prefer not to answer
Q2. Please tell us your age
*
10s
20s
30s
40s
50s
60s
70s and above
Prefer not to answer
Q3. Please tell us your nationality
*
Please select an option
United States of America
Canada
Mexico
United Kingdom
Germany
Switzerland
France
Spain
Netherlands
Poland
Italy
Ireland
Austria
Denmark
Australia
New Zealand
China
Taiwan
South Korea
Other European countries
Other Latin American countries
Other Asian countries
Other
your nationality
*
Q4. How many times have you been to Kyoto so far?
*
More than 10 times
5~9 times
3~4 times
2 times
Once
Q5. How did you buy today' ticket?
*
Same-day window/attendance purchase
Purchase on the web/OTA after arriving in Kyoto
Bought online/OTA before arriving in Kyoto
Other
type of purchase
*
Q6. What was your most frequently used means of transport while sightseeing in Kyoto? (Choose up to three items that you used most frequently)
*
Subway
Local buses (excluding Sky Hop Bus)
Sky Hop Bus (hop-on hop-off bus)
Taxi
Car (including car rental)
Bicycle (including rental bicycle)
Other
Can't remember
type of transport
*
Q7. How many nights will you be staying in Kyoto this time?
*
Please select an option
0 nights
1 night
2 nights
3 nights
4 nights
5 nights
6 nights
7 nights
8 nights
9 nights or more
I don't know
Q8. If you were to travel to Kyoto, which season would you like to visit?
*
Spring
Summer
Autumn
Winter
Do not have any preference for the season
Q9. In the future, how many nights would you like to stay per trip, when traveling to Kyoto?
*
Please select an option
0 nights
1 night
2 nights
3 nights
4 nights
5 nights
6 nights
7 nights
8 nights
9 nights or more
Not sure
Q10. When considering a trip to Kyoto, what specific information would you like to know in advance? (Up to three items with the highest priority)
*
Accommodation information
Tourist spot information
Food and dining information
Festival and event information
Activities and experience program information
Shopping and souvenir information
Vegetarian information (food, shopping, etc.)
Transportation information (public transportation)
Healthcare information (hospitals, clinics, etc.)
Special travel campaign information
Local climate and recommended clothing
Other
None in particular
type of information
*
Q11. When do you start gathering information for your trip to Kyoto before departure?
*
Please select an option
Less than 1 month before
1 month or more, but less than 2 months before
2 months or more, but less than 3 months before
3 months or more, but less than 6 months before
6 months or more, but less than 12 months before
12 months or more before
I do not gather information in advance
Q12. How do you gather information for your trip to Kyoto? (Up to three methods with the highest priority)
*
SNS advertisements (Instagram, YouTube, TikTok, etc.)
Google search or Google Maps
SNS posts or recommendations from family, friends, or acquaintances
From relatives or friends living in Japan
JNTO or government websites
Review sites
Online travel booking sites
Travel guidebooks
Travel agency counters or websites
Web media or information sites
TV programs or TV advertisements
Newspaper articles or newspaper ads
Tourist information centers (signs, posters, brochures, etc.)
Accommodation facilities (signs, posters, brochures, etc.)
Inside trains or stations (signs, posters, brochures, etc.)
Inside buses or bus stops (signs, posters, brochures, etc.)
Inside airplanes or airports (signs, posters, brochures, etc.)
Recommendations from family, friends, or acquaintances
Other
Not sure
type of information
*
Q13. How/where did you hear about the Skyhop bus? (up to a maximum of three)
*
Posts from Influencer (YouTube, Instagram, blogs, etc.)
SNS advertisements (Instagram, YouTube, TikTok, etc.)
Google search or Google Maps
SNS posts or recommendations from family, friends, or acquaintances
From relatives or friends living in Japan
JNTO or government websites
Listings on review sites
Online travel booking sites
Travel guidebooks
Travel agency counters or websites
Web media or information sites
TV programs or TV advertisements
Newspaper articles or newspaper ads
Tourist information centers (signs, posters, brochures, etc.)
Accommodation facilities (signs, posters, brochures, etc.)
Inside trains or stations (signs, posters, brochures, etc.)
Inside buses or bus stops (signs, posters, brochures, etc.)
Inside airplanes or airports (signs, posters, brochures, etc.)
Recommendations from family, friends, or acquaintances
Seen running on the streets
Other
Do not remember
how/where
*
Q14. How many times have you ridden the Skyhop bus?
*
1st time
2nd time
3rd time
4th time
5th or more times
Q15. Have you ever ridden the Sky Hop Bus?
*
Yes
No
I would like to ride in the future
Q16. Please tell us your satisfaction level with the 'Sky Hop Bus'.
*
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Not satisfied at all
Q17. Would you prefer the ‘Skyhop Bus’ to be open-top?
*
Yes
No
Either
Questions for those who selected 'Very satisfied' or 'Somewhat satisfied': What are the reasons for this? (Up to a maximum of three)
*
The feeling of openness from the open-top
You can get on and off anytime
No need for a reservation and I can ride at any time
The price was reasonable
I could reach the sightseeing spots I wanted to visit without changing buses
I could enjoy the night views
The bus stops were in convenient locations
I could relax inside the bus
The audio guide inside the bus was easy to understand
It had multilingual (English) support
It’s an activity that can be enjoyed even alone
My family or friends who rode with me were enjoying it
I could visit sightseeing spots I had never been to
I could travel while seated
The timetable was easy to understand
The connections between routes were convenient
The staff and attendants were helpful
The website was easy to understand
The tour course was attractive
There is Wi-Fi
Other
No particular reason
Questions for those who selected 'Somewhat dissatisfied' or 'Not satisfied at all': What are the reasons for this? (Up to a maximum of three)
*
The course was not attractive
The price was high
I couldn’t go to the sightseeing spots I wanted to visit
I couldn’t enjoy the nightlife
The bus stop locations were unclear
The seats were cramped
The audio guidance inside the bus was difficult to understand
There were times when I couldn’t board due to congestion (since reservations are not required)
The timetable was unclear
The number of number of bus services were few
The transfers were inconvenient
The staff and attendants were not helpful
The website was unclear
Other modes of transportation were more convenient
I would have preferred a bus with a roof
The open-top bus was affected by the weather
The Wifi was weak
Other
No particular reason
reasons
*
Q18. Would you like to ride the Sky Hop Bus in the future?
*
Very much want to
Somewhat want to
Neither want nor not want to
Somewhat don't want to
Do not want to at all
Q19. How much would you be willing to pay for a 1-day ticket for the 'Sky Hop Bus'?
*
Under ¥1,000 yen
1,001 yen - 2,000 yen
2,001 yen - 3,000 yen
3,001 yen to 4,000 yen
4,001 yen to 5,000 yen
5,001 yen to 6,000 yen
Over ¥6,001 yen
Q20. What would you like to see in the future as part of the Sky Hop Bus service? (Up to 3 things)
*
Active communication about the service (tour courses, ticket purchase methods, bus stops, in-bus amenities, reviews, etc.)
Increase in the number of bus stops
Reduced of the sightseeing loop time
Increase in the number of tour courses
Operation to locations that are difficult to access by train
Set tickets with other transportation (subway, trams, etc.)
Operation with vehicles other than open-tops (to address issues like rain, wind, and sun exposure)
Lowering of the usage fee
More diverse ticket purchase options
Increase in the number of bus stops
More buses (shortening the interval between buses)
Collaboration with famous anime characters or franchises
Content for children to enjoy
Provision of optional tours (e.g., walking tours around bus stop areas)
Gifts for passengers (such as merchandise, discount vouchers, tickets, etc.)
Set sales with admission tickets for nearby tourist facilities
Other
None
type of service
*
Q21. Do you have any comments on the Skyhop bus?
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